Swetha Singh Shamsundar, Head of Software Engineering - TalkTalk
Swetha Singh Shamsundar is a senior engineering leader with over 19 years’ experience modernising large‑scale digital platforms and delivering high‑performing web, app and omnichannel experiences for millions of customers. At TalkTalk, she leads a strong multi-hundred engineering organisation accountable for the reliability, scalability and continuous evolution of consumer‑facing digital products serving 1.9 million users. Swetha has driven the uplift of platform resilience, cloud‑first architectures, and modern engineering practices across web, mobile app, API and identity domains—enabling faster delivery, improved customer journeys and stronger cross‑channel consistency. She has overseen 50+ concurrent digital initiatives, accelerated CI/CD and automation maturity, and steered complex post‑demerger engineering separation, including retiring 30+ legacy systems with zero downtime. With a focus on modern omnichannel experiences, she is also shaping TalkTalk’s AI‑led transformation—bringing intelligent decisioning, unified data, and next‑generation digital capabilities to customer and agent platforms. She also serves as the co‑chair of TalkTalk’s Women in Tech community, where she plays a pivotal role in shaping an inclusive culture. In this capacity, she champions equity, representation, and support for women across all levels of the organisation, driving initiatives that empower diverse talent to thrive.
Swetha Singh Shamsundar is a senior engineering leader with over 19 years’ experience modernising large‑scale digital platforms and delivering high‑performing web, app and omnichannel experiences for millions of customers. At TalkTalk, she leads a strong multi-hundred engineering organisation accountable for the reliability, scalability and continuous evolution of consumer‑facing digital products serving 1.9 million users. Swetha has driven the uplift of platform resilience, cloud‑first architectures, and modern engineering practices across web, mobile app, API and identity domains—enabling faster delivery, improved customer journeys and stronger cross‑channel consistency. She has overseen 50+ concurrent digital initiatives, accelerated CI/CD and automation maturity, and steered complex post‑demerger engineering separation, including retiring 30+ legacy systems with zero downtime. With a focus on modern omnichannel experiences, she is also shaping TalkTalk’s AI‑led transformation—bringing intelligent decisioning, unified data, and next‑generation digital capabilities to customer and agent platforms. She also serves as the co‑chair of TalkTalk’s Women in Tech community, where she plays a pivotal role in shaping an inclusive culture. In this capacity, she champions equity, representation, and support for women across all levels of the organisation, driving initiatives that empower diverse talent to thrive.